General Forum / MobileCaddy

MobileCaddy General Forum

Welcome to the MobileCaddy support desk. Here you can view and join in the forum discussions, submit your own questions,or send a private message if you would prefer.

If you are a developer please head over to the developer forum (or use the forum menu above)

Our standard support hours are 09:00 - 17:00 (GMT) with a 24 hour response (Monday-Friday). Priority support is available, please see the editions/pricing.

Use the search box below first to see if there is an existing issue or question or idea. If not feel free to add your own using the blue 'Add a new one' button. You can also use this button to send us a direct support case.

Or leave us a private message

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Bizcaddy testing

7 years ago • updated by 6 years ago • 0

Hi, I've created the offline tables for a basic app - can I use the Bizcaddy app for testing in a Salesforce sandbox?

Thanks

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Answered

Older android devices

7 years ago • updated by 7 years ago • 1

Hello!

We have older tablet Android devices running different versions of Android. Is there a way of telling if we can still use MobileCaddy on these?

Thanks in advance

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Answer

7 years ago

Hi Terrier01,

Our full device and OS policy can be found here.

At the time of writing we support back to Android 4.4

Just for info - restrictions on devices/OS are applied by various factors including lower-level support of the Salesforce Mobile SDK.

Answered

Data residency?

7 years ago • updated by 6 years ago • 2

My client has asked about data residency. Where is the data stored for MobileCaddy?

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Answer

7 years ago

Babble_17,

On the mobile devices the SmartStore technology, provided by the Salesforce Mobile SDK, is used to house the data. In essence SmartStore uses SQLCipher with AES256 bit encryption.

Data is transferred directly between the device and Salesforce over https, no middle server architecture is in place.